Author Topic: Setting back default MoH  (Read 1010 times)

Offline saliou-ab

  • Jr. Member
  • **
  • Posts: 58
  • Country: gn
  • Karma: +1/-0
    • View Profile
Setting back default MoH
« on: March 23, 2017, 05:11:14 AM »
Dear all,

Is it possible to set back the default MoH?

I've put the MoH supplied by the customer (Embedded mode) but he wants me to remove it. I've disabled it, I want now to restore the default one. Can any one help?

I thought there were a tech note on Mitel knowledge base but did not find it.

Thanks in advance.


Offline petr.necas

  • Sr. Member
  • ****
  • Posts: 393
  • Country: cz
  • Karma: +8/-0
    • View Profile
Re: Setting back default MoH
« Reply #1 on: March 23, 2017, 10:43:11 AM »
According to my knowledge, there is no default MoH after SW is installed and there isn't any MoH provided by Mitel that can be used.

Offline petr.necas

  • Sr. Member
  • ****
  • Posts: 393
  • Country: cz
  • Karma: +8/-0
    • View Profile
Re: Setting back default MoH
« Reply #2 on: March 23, 2017, 10:50:47 AM »
Have a look at ftp://<controller_ip>/db/eMOH/ if there are any files. If so, you can open them in AudaCity as raw data (8000 Hz sample rate, A-Law codec, mono).

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Setting back default MoH
« Reply #3 on: March 23, 2017, 11:21:52 AM »
There is no "default" music source, if you remove all MOH then callers will just get silence when on hold.

Offline saliou-ab

  • Jr. Member
  • **
  • Posts: 58
  • Country: gn
  • Karma: +1/-0
    • View Profile
Re: Setting back default MoH
« Reply #4 on: March 24, 2017, 09:56:47 AM »
Thanks to all of you for your comments and help.

I really appreciate.

So I've understood that it is normal to get silence, if I disable the MoH.

Once more thanks a lot.




 

Sitemap 1 2 3 4 5 6 7 8 9 10