Embedded voicemail/IVR Question

[pakman]

Hello,

We are currently using the embedded voicemail like an IVR system and we have one PRI pointed at the VM. I had a complaint last week about a customer who every time they called in and would press 1 to get to a live person the system would just cut off I guess. We had no other person reporting this error and the PRI vendor had no logs during this time frame nor did I see anything in the PBX logs. Is there any other way to validate this behavior?

Thanks,

[VinceWhirlwind]

Is it a blind transfer or a transfer to an ACD group?
It will do that if there's nobody Present in the ACD group.

[gimitel]

Hi Pakman,

Make sure that the VM is transfer only?
Check the MLAA list and see if you have an extension programmed when a caller press 1.
If you have, press 1 from your extension and see if the transfer go ok the destination.

Gimitel