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Author Topic: Caller ID disappearing after held ACD  (Read 1244 times)

Offline 619Tech

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Caller ID disappearing after held ACD
« on: April 18, 2016, 08:37:46 PM »
MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.
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Offline 619Tech

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Re: Caller ID disappearing after held ACD
« Reply #1 on: April 19, 2016, 07:24:32 PM »
Update: More investigation revealed it to be a MiCC issue (was not upgraded with the rest). ACD agent keys do show Caller ID after hold retrieve, but the NuPoint port name appears in the supervisor's MiCC client showing agent status. Upgrading MiCC to resolve.
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