Author Topic: Routing Calls To Different Groups  (Read 1640 times)

Offline viperdude

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Routing Calls To Different Groups
« on: March 23, 2016, 09:30:20 AM »
Hi

We have a door bell phone that our office manager wants to route calls from as follows.

The bell will need to rotate each time it calls, for example;

Call 1 – Group 1
Call 2 – Group 2
Call 3 – Group 3 


Seeing as you can't add a hunt group or ring group into another such group how can I achieve this?



Offline ralph

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Re: Routing Calls To Different Groups
« Reply #1 on: March 23, 2016, 10:25:23 AM »
I would think you could do it in a couple of ways.
1) put a unique key appearance for each call group on each call groups members phones and then build a circular hunt group with those keys as members.  Ring the door bell to the hunt group.
2)  Create 3 phantom phones, then create personal ring groups for each one, put each of the group members in the ring groups.  Then put the phantom phones in a circular hunt group and ring the door bell to it.

Ralph

Offline x-man

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Re: Routing Calls To Different Groups
« Reply #2 on: March 23, 2016, 03:40:19 PM »
You could set up a ring group with the members and set up a speedcall to each of those ring groups and program the hunt group as circular using the speedcall numbers.

Offline viperdude

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Re: Routing Calls To Different Groups
« Reply #3 on: March 24, 2016, 06:56:15 AM »
thank you

worked a treat.

Offline x-man

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Re: Routing Calls To Different Groups
« Reply #4 on: March 24, 2016, 07:31:09 AM »
Which one?

Offline ralph

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Re: Routing Calls To Different Groups
« Reply #5 on: March 24, 2016, 08:26:58 AM »
You could set up a ring group with the members and set up a speedcall to each of those ring groups and program the hunt group as circular using the speedcall numbers.

x-man,
Speed calls as hunt group members?

Ralph

Offline x-man

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Re: Routing Calls To Different Groups
« Reply #6 on: March 24, 2016, 03:57:02 PM »
Yup, I'm sure I read that somewhere in the help files once although it may have been networked hunt groups. Don't have a lab system set up at present to test.

Offline johnp

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Re: Routing Calls To Different Groups
« Reply #7 on: March 24, 2016, 09:39:59 PM »
Looked and yes for networked it says speed calls. Learn something new every day :-)

Offline sarond

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Re: Routing Calls To Different Groups
« Reply #8 on: March 25, 2016, 07:08:27 AM »
mmm... I wonder if this would this work for speed calls to external numbers??

Offline sarond

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Re: Routing Calls To Different Groups
« Reply #9 on: March 25, 2016, 07:45:33 AM »
mmm... I wonder if this would this work for speed calls to external numbers??
To answer my own question, this does appear to work.

Offline ralph

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Re: Routing Calls To Different Groups
« Reply #10 on: March 25, 2016, 08:53:15 AM »
mmm... I wonder if this would this work for speed calls to external numbers??
To answer my own question, this does appear to work.

That's awesome.  Now I've learned something.  I've needed to do that a couple of times.  I wonder when that was introduced.

Ralph

Offline x-man

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Re: Routing Calls To Different Groups
« Reply #11 on: March 25, 2016, 11:58:13 AM »
been there since release 5.0.....


 

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