Night Message Question

[JasonTL]

Can you set the night message to play the message continuously? Currently it plays once and they forwards to the operator. Can I set it to play over and over the night message?

As always, thanks for your help.

J

[acejavelin]

Is this the embedded voicemail, NuPoint, or some other voicemail system?

Having the message play continuously can cause trunk lockups in some situations, you should always have a "grave" point for every call.

[JasonTL]

Sorry, I am using embedded.

I think dropping the call would also be acceptable. I just don't want it forwarding anywhere else.

Thank you

[JasonTL]

What do you mean by grave? Can you have the call drop after the night message or do you point it towards a dummy extension or something?

[acejavelin]

What do you mean by grave? Can you have the call drop after the night message or do you point it towards a dummy extension or something?

It comes from a common phrase in our industry is "cradle to grave call flow"... grave means it's final destination, a mailbox, extension, hunt group, disconnect, etc... the destination itself is not relevant, as long as it has a final resting (stopping) point where it can't automatically get looped around anymore, the call will "stop" somewhere.

In the embedded voicemail there isn't a lot of options, what you are trying to do cannot be easily/cleanly done to my knowledge... Have you tried recording the message twice in the same greeting?

[JasonTL]

I haven't tried recording the message twice.

If you cannot drop the call easily, can I forward the admin night message to an extension after the message plays? It automatically forwards to the operator after the message, but I don't see where to reroute or change the flow of the admin box to somewhere other than the operator?

The customer does not have any VM set up for end users. The only message they have is the night message. It makes it difficult to have the call flow work the way they are requesting. I think they would be ok with the call dropping or rolling to the call center extension after the night message plays if thats possible.

[sarond]

Assuming you don't need to take messages, why don't you try setting it as a RAD and bumping the time to play to 5 or so.
Should then play the message 5 times and drop the call. I would think a caller should hangup after the first few.

[johnp]

Can you answer in MLAA and have it hangup after 3 plays?