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Unable to Transfer Voicemail Messages
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Topic: Unable to Transfer Voicemail Messages (Read 1641 times)
Gambler
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Unable to Transfer Voicemail Messages
«
on:
September 23, 2015, 07:06:07 PM »
I am unable to send a VM in my mailbox to another user. I listen to voicemail, press 4 (G), announce the message, send to user.
User gets me announcing message but no meassage.
I checked FCOS for Give messages to active.
Any ideas.
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lundah
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Senior Chief Grunt
Re: Unable to Transfer Voicemail Messages
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Reply #1 on:
September 24, 2015, 09:18:20 AM »
Is the mailbox you're trying to give the message to in the same GCOS? Is the message marked confidential? Those 2 things would prevent you from being able to forward a message to another mailbox.
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bluewhite4
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Re: Unable to Transfer Voicemail Messages
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Reply #2 on:
September 25, 2015, 10:24:03 AM »
Is the person who you're giving the message to, checking/listening to the message via UCA/MiCollab?
I've had several customers who reported this issue, but it ended up being that UCA/MiCollab after an upgrade began nesting the forwarded message underneath the announcement message. You have to click on the little triangle next to the voicemail within UCA/MiCollab to listen to both.
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