Dropped Calls

[pakman]

Hello,

I have a site that's dropped a few calls once while calling an 800 number and once while calling a local call. The 800 number call would of used our PRI at another site and the local call would use the local trunks. When I went through the logs at that time I get the following message under software logs. I cannot find a LS Trunk 0,0. I'm not sure this is related to the dropped calls are not. What's the best way to troubleshoot a dropped call on local lines?

thanks

Source      CLSMeasureLSTrunkSettings::GetLSPortDefaultCoefficients()
Description      impedance setting (value: 0) for LS Trunk(0, 0) does not match the recommended one (value: 1)
Module      Main
File Name and Line Number      CLSMeasureLSTrunkSettings.cpp;1416

[ralph]

I don't think that's it.

We'll need to find which direction the disconnect came from.
To do that be sure your SMDR is on and then do the following:

The command on the SX2000 maintenance terminal (Telnet port 23) to enable/disable the indicator is:
 lldcli smdr_disc [ on | off ].

Do not use brackets or pipes around "on" or "off" (see sample below).

When on, < or > will appear in the 1st position in the SMDR when the call is less than 5 minutes in length.

<   indicates we, the pbx, cleared the call
>   indicates the far end cleared the call.

That will show you if the call was dropped by the carrier or by the PBX.

Ralph

[pakman]

Thanks Ralph! I will give that a shoot.

[pakman]

Ralph,

Does turning this on tax the PBX box anymore than usual and should this be turned on for best practice if it doesn't tax the system?

Thanks,

[ralph]

It won't affect call processing however the command does not survive a reboot.
If you want to leave it on then every time it reboots you'll need to reactivate.

Ralph