Mitel 5330 cant answer to call

[Lanham10001]

user has to press the extension key to answer calls. it does not answer when pull up the hand set when phone rings.
any idea/suggestions

thank you,

[x-man]

its either a multicall key or a keyline key in all probability. Its not the prime line.

[ralph]

Two possibilities.
1) The headset feature is turned on.
2) The COS does not have the Non-prime off hook answer feature turned on.   (I can't remember the exact feature name.)

Ralph

[sarond]

FYI,

COS for answering non-prime (Multicall) by lifting the handset and not pressing the button is called 'Ringing Line Select'

[ralph]

FYI,

COS for answering non-prime (Multicall) by lifting the handset and not pressing the button is called 'Ringing Line Select'

That's it!

[Lanham10001]

where to check the  headset is turned on?

[ralph]

Go to Maintenance Commands and enter "Locate Feat ext <extension>"

Ralph

[Lanham10001]

got it. yes, it was headset turned on. turned off the headset key and phone is working normal.

thanks for all the responds.