Mitel 200sx not following forwarding

[berkley]

I have a customer's extension that follows to his cell phone when not answered. He has the option to change the number dialed by setting another speed dial ad the out dial. I have created a new speed dial and set his forwarding to it. However, it continues to go to the old number. Any help would be appreciated.

[acejavelin]

Cancel All Forward then set the forwarding again, there are many CF options in the SX200, one of the other ones could be taking it first.