Call Forwading

[Elwood36]

Hi Everyone,

I did search around but couldn't find any answer to my task so far.

3300 MCD 6.0 SP3
Nupoint 6.0

I'm trying to call forward an extension to another extension which is working with always call forward. However when the other party does not pickup, the voicemail is the original extension and not the destination's voicemail. We use Nupoint for our voicemail system so I am not sure if I have to use Alt. Extension #1 or if this is just a setting in the 3300. I tried setting rerouting always to the destination extension as well and call rerouting 1st alt but didn't help.

Thanks

[ralph]

Yes.
That's the way it works.  They system tries to put the caller in the mailbox of the original number called.

The way to work around this is to use the alternative extension in the mailbox you want it to go to.

Ralph

[Elwood36]

Nice, that worked.

I thought it was something simple like that but forgot it had to be the orig. ext. on the destinations voicemail Alt. #1.

Thanks Ralph