System Prompts

[bvtech]

I have a customer that would like to have a custom recording play when a caller presses an invalid key.  I have been looking for something that documents the custom prompts but I have not found anything.  Does anyone know what the recording number is for invalid prompts?

[Tech Electronics]

bvtech,

That isn't something you should change easily. Those are loaded from the get go via the software installation and during an upgrade they will most likely be replaced; depending on the upgrade that is.

We have had customers do custom prompts, but it never lasts long.

Unfortunately I do not remember what all of the prompts are that would have to be recorded. You will need to call Mitel and ask them about it; I am sure they have it documented somewhere.

Thanks,

TE

[bvtech]

Thanks.  I may look into that, but I may also tell the customer that it is what it is and we'll see if we can do something else.