Smithjordan875,
I did not use a MAPI gateway as it wasn't necessary for the installation; not that many users, less than 500, of the Advanced UM.
1. Did you have to install AOD software or any other software in the server where you install MAPI gateway? Here is the process for the MAPI Gateway installation. Remember you have to create the superuser account for MAPI.
To install the MAPI Gateway:
Log in as the Exchange Superuser.
Insert NuPoint UM Software DVD1 into the server's CD/DVD drive.
Locate and then double-click the MAPI GW executable file (MAPIGatewayInstaller).
You are prompted to accept the license agreement.
Select the Launch NPM MAPI Gateway configurator and click Finish.
Enter the following information:
Exchange Server Domain: The fully qualified domain name of the Exchange Server to which the MAPI GW is connecting (for example, npi.mitel.com). Only one domain is supported.
Exchange Server Host: The host name of the Exchange Server (for example, iexchange). NOTE: This must be the Exchange server where the Superuser account is configured.
Superuser Account name: The account name with the Superuser (or "root") privileges on the Exchange server (NPUMAdmin).
Superuser Password: The password of the Superuser Account.
Exchange Server Version: The version of Microsoft Exchange you are running.
Exchange GUID: (Exchange 2013 only) The mailbox globally unique identifier (GUID) of the Superuser account. To obtain this value, see Determining the Exchange GUID in Outlook (below).
Click OK to display the Microsoft Exchange Server window.
In the Microsoft Exchange Server field:
for Exchange 2003/2007/2010, enter the fully qualified domain name of the Exchange server to which the MAPI is connecting (for example, test.mitel.com).
for Exchange 2013, enter the Exchange GUID determined in Outlook.
Click OK. The system begins to install MAPI GW.
Reboot the computer.
2. Do you have to install outlook plugin in user PC? This is not a requirement for it to work if that is what you are asking.
3) When you had this working, it turns off the msg light on the phone when you listen to it in email? does it delete the msg in the mailbox also? If you are doing Advanced UM then you are correct that it should follow that premise. Just make sure that you have Advanced UM checked on the users account.
Thanks,
TE