Call forwarding and Voicemail Question

[HungryHippo]

Hi I am fairly new with the mitel system and just learning along the way and I am getting confused with this setting. I have setup a voice mail to one of our phone which has a did number, the user enabled the call forwarding always on that phone and forward to his cellphone. Now when internal user call his number and just dial his extension 5555 and he doesn't pick up the call, it leaves a voice mail to his cellphone. If someone call his whole number 204-123-5555 it leaves the voice mail on his mitel phone. How can I set it so that it just leaves a voice mail on his cellphone or just on his mitel phone not separate. Thanks

[bluewhite4]

When calling the person's direct phone number, your involving the truck's Class of Service. You need to determine with COS this is, and take a look at the "No Answer Recall" timer. Its probably expiring and pulling the call back to their desk phone voicemail.

[HungryHippo]

The trunks COS for No Answer Recall is set to 60 and delay ring Timer is 10. I copied one of the COS and changed No Answer recall timer to be the same value as the trunk and it is still doing the same thing. Do I need to change the one on the trunk to have a lower value than the one I have set on the phone.

[bluewhite4]

I'd say no, generally you'd want the phones timer to be less than the trunk.

What about Call Forward No Answer timer?

[HungryHippo]

Call forward No Answer timer is set to 10 on both Trunk and phone

[bluewhite4]

Push the trunk one out to 45, and see what that does for you.

[HungryHippo]

ok i will try that on monday, didnt got a chance to do that today.

[HungryHippo]

Sorry for the late reply had been swamped this couple of weeks. Anyway i tried that and still not working, it still goes to two separate voicemail.

[x-man]

Supervised call transfer on? if so turn it off and see if that makes a difference. If its off try and turn it on.

[ralph]

How many systems do you have in your cluster?

Ralph

[Mattmayn]

If you call his full DID does it ring his mobile or just internal calls go there? It could be as simple as he didn't set his CFA conditions to include external calls.

You should be able to run the maintenance command "locate feature ext 5555" and see what it says. As long as he still has CFA enabled.

[HungryHippo]

Its late response but I was able to figure it out, the reason why it is so is because of class of service on his mitel phone, his cellphone takes about 30 seconds before the voice mail picks up the call and the Call Forward no Answer timer is set to 20 seconds. I changed call forward No Answer timer to 45 seconds and that will give it enough time for his phone to pick up the call and go to his cellphone's voice mail. Thanks for all the all you guys that helped me! You guys are awesome!