5000/EM to 5000/UVM Upgrade

[telcoengineer]

We are upgrading a 5000 with EM, since the EM is no longer supported we will be using the embedded voice mail. This office paid to have a professional come in to record all 50 voice mail prompts. Is there a known way to backup the recording and import them to the embedded voice mail?  I backed them up through Operations/Voice Processor/Save. The EM obviously creates a ZIP file, when I extracted it and compared it to a backup from an embedded voicemail the naming structure is completely different (differences between Windows & Linux).

[Tech Electronics]

Telcoengineer,

The issue is that the EM save the recordings as rhetoric files and the UVM saves them as G.729A files. You used to be able to get a program from Inter-Tel that converted rhetoric files to wav files, but I can't seem to find it anywhere at the moment. If you do that them you could convert them to G.729A (8kbs mono) and get them to work, but that is not a supported solution; although I have done it. It is usually best to just rerecord them as it takes a long time to set everything up to get it working properly. I have only given you the overview of how I have done it, but there are other obvious steps that I have omitted.

Thanks,

TE

[johnp]

Here are a couple of utilities that may help

https://app.box.com/s/c2bq89jlu0i3wa6igqz3