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Author Topic: Caller ID on external call forward  (Read 1782 times)

Offline mashor

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Caller ID on external call forward
« on: November 24, 2014, 07:16:54 PM »
I am having a problem with caller ID on external call forwarding. We are forwarding an extension to an external call center that needs the caller ID of the caller.  If a call is forwarded on a N/A condition the CLID of the original caller is presented. If it forwarded on a "Busy" or "Always Forward" condition (or via call routing) the CLID of the PBX is presented. I cannot find any setting in COS or anywhere else that changes this behavior. 
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Online ralph

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Re: Caller ID on external call forward
« Reply #1 on: November 24, 2014, 07:23:47 PM »
What type of trunks are you using?

Ralph
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Offline mashor

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Re: Caller ID on external call forward
« Reply #2 on: November 24, 2014, 08:06:09 PM »
T-1s
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Online ralph

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Re: Caller ID on external call forward
« Reply #3 on: November 24, 2014, 08:11:47 PM »
Ok, I'm a bit baffled.
Is there any chance these T1s are QSIG?

Ralph
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Offline mashor

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Re: Caller ID on external call forward
« Reply #4 on: November 24, 2014, 08:56:54 PM »
No. The wierd thing is that it work on N/A, but not on busy or on call routing. The only thing I can think of is that the system doesn't get the CLID information before the transfer.
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Offline lundah

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Re: Caller ID on external call forward
« Reply #5 on: November 25, 2014, 06:26:08 PM »
What software release are you running?
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Offline mashor

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Re: Caller ID on external call forward
« Reply #6 on: November 25, 2014, 09:38:12 PM »
5.0 SP2 PR2
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Offline mszodiac

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Re: Caller ID on external call forward
« Reply #7 on: November 29, 2014, 09:30:34 PM »
We experienced weird issues with ISDN on 5.0 SP2.  It disappeared after we upgraded to release 6.0.
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