Author Topic: Voice Mail problem  (Read 2177 times)

Offline bpone

  • Jr. Member
  • **
  • Posts: 41
  • Country: gr
  • Karma: +0/-0
    • View Profile
Voice Mail problem
« on: July 03, 2014, 04:53:28 AM »
Hi All
on an MXe controller running MCD 6 SP3 i am trying to set the voice mail.
The system has 4 vm ports which i gave numbers 600-603. I created a COS for the VM and a hunt group (cuclical) nymber 100.
When i try to add the VM ports 600-603 to the group, it does not let me replying that the extensions has some features not defined as voice mail.
Any ideas?
Thanks in advance.

    BR


Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Voice Mail problem
« Reply #1 on: July 03, 2014, 05:21:29 AM »
did you set the VM hunt group type  as VM in the hunt group or have you left them it voice? It has to be set as VM so you can add the ports in IIRC.
« Last Edit: July 03, 2014, 05:30:42 AM by x-man »

Offline bpone

  • Jr. Member
  • **
  • Posts: 41
  • Country: gr
  • Karma: +0/-0
    • View Profile
Re: Voice Mail problem
« Reply #2 on: July 03, 2014, 05:30:57 AM »
Hmm
to tell you the truth, i dont remember, i will check it out and let you know.
Thanks very much! :)

   BR

Offline bpone

  • Jr. Member
  • **
  • Posts: 41
  • Country: gr
  • Karma: +0/-0
    • View Profile
Re: Voice Mail problem
« Reply #3 on: July 03, 2014, 05:35:46 AM »
Yes i had set it up ok as voice mail type and not voice.
The message from the system is  one of COS types assigned for the extension is not set for VM!
Very strange.
   
   BR

Offline pmhaynes

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 238
  • Country: gb
  • Karma: +11/-0
    • View Profile
Re: Voice Mail problem
« Reply #4 on: July 03, 2014, 05:56:49 AM »
The cos of the voicemail ports need to have "voicemail port?" Set to yes.



Sent from my iPhone using Tapatalk

Offline bpone

  • Jr. Member
  • **
  • Posts: 41
  • Country: gr
  • Karma: +0/-0
    • View Profile
Re: Voice Mail problem
« Reply #5 on: July 03, 2014, 06:20:41 AM »
Yes they have it.
Very strange, propably i am missing something, i will check again my configuration and let you know.
Thanks very much indeed!

   BR

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Voice Mail problem
« Reply #6 on: July 03, 2014, 06:37:26 AM »
Station Attributes form ...have you allocated the COS in there?

Offline bpone

  • Jr. Member
  • **
  • Posts: 41
  • Country: gr
  • Karma: +0/-0
    • View Profile
Re: Voice Mail problem
« Reply #7 on: July 03, 2014, 07:10:10 AM »
Exactly my friend!
I forgot to set there :P
Now everything works fine.
Thank you all very much.

    BR

  BPONE


 

Sitemap 1 2 3 4 5 6 7 8 9 10