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MiVoice Office 250/Mitel 5000
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One phone is recording every phone call made and sending to voicemail??
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Topic: One phone is recording every phone call made and sending to voicemail?? (Read 1975 times)
WIBLUESFAN
Contributer
Posts: 15
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One phone is recording every phone call made and sending to voicemail??
«
on:
February 12, 2015, 03:24:06 PM »
I have one extension that records every call made as if the record a call application is being activated. I've done no programming to this extension and swapped out the phone set, same result. I just told the user he's got the "over 50" model phone, but would like to know if anyone has any ideas how this might have happened.
Thank you!
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IPInstaller
Jr. Member
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Re: One phone is recording every phone call made and sending to voicemail??
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Reply #1 on:
February 13, 2015, 03:51:59 AM »
Are you using any applications such as CSM or Xarios which may fire a rule to record calls?
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WIBLUESFAN
Contributer
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Re: One phone is recording every phone call made and sending to voicemail??
«
Reply #2 on:
February 13, 2015, 09:41:16 AM »
No, nothing of the sort.
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dwayneg
Hero Member
Posts: 612
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Re: One phone is recording every phone call made and sending to voicemail??
«
Reply #3 on:
February 13, 2015, 01:41:53 PM »
Sure sounds like you have an external app running, as IPInstaller suggested. Just to check, go to SYSTEM/SOCKETS and see if SYSTEM OAI LEVEL 2 is YES...if so, chances are there's an app somewhere. If not you can be sure it's not an external app.
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lowradiation
Full Member
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Re: One phone is recording every phone call made and sending to voicemail??
«
Reply #4 on:
February 13, 2015, 02:43:34 PM »
Is this a 3300 and not a 5000?
The 3300 has some COS options that allow for automatic recording of all calls
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WIBLUESFAN
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Re: One phone is recording every phone call made and sending to voicemail??
«
Reply #5 on:
February 13, 2015, 03:33:14 PM »
It is a 5000 and there are no additional applications. Even my phone system vendor is stumped. I've removed the call recording application from his extension and we have a scheduled reboot this weekend. I'll put it back on Monday and see if the issue reoccurs. Thanks to everyone so far!
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mitelengineeruk
Jr. Member
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Re: One phone is recording every phone call made and sending to voicemail??
«
Reply #6 on:
February 13, 2015, 04:19:32 PM »
The AVDAP log may give you more information as to what is causing the record a call to happen as its voicemail related.
Take a look in their and see.
If not if you raised a ticket with Mitel with all the correct logs (including all the CPH files) they should be able to tell who or what is activating the record a call.
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One phone is recording every phone call made and sending to voicemail??
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