limit call time

[ghost]

Hi

I have a small issue and running short on time, so hoping someone can point me in the right direction.

I have a callback service setup on an extension, but some people are not following the directions, they then don't hang up and get massive phone bills (lets not get into why they are not hanging up) so I would like to limit the call length

I created some new COS with Call Duration Forced Cleardown Timer for the hung group and call back service, which works fine for internal calls

Call Duration
  Call Duration   5   
  Call Duration Forced Cleardown Timer   2   
  Enable Call Duration Limit on External Calls   Yes   
  Enable Call Duration Limit on Internal Calls   Yes

But external calls from our PRI (E1) dont take effect. I dont want all calls to have this timer, only calls going through to this service.

(I love having to deal with workarounds for exceptions)

[ralph]

Just thinking out loud here.
If you were to create an IP loopback trunk, you could route the time limited calls through that.
The COS of the loopback trunk would limit the calls.

It's a bunch of programming but should work.

Ralph

[johnkeri]

COS is a funny thing on Mitel system trunks!
Many features don't don't work with trunks unless you include them in the trunk COS. This might be one of those!
Another possibility that it applies to outgoing external calls only.
The internal help is not detailed enough.
You can open a support ticket on-line with severity info and they will help you.