Author Topic: User briefly hears dial tone when a second call comes in  (Read 1542 times)

Offline kgiles

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User briefly hears dial tone when a second call comes in
« on: November 21, 2013, 03:40:44 PM »
Whenever this user is on the phone, and a second call comes in to the hunt group, the user hears dial tone for a second before the original call continues. This issue is only affecting one user, and I do not believe it is a physical issue with the phone, because the user has a hot desk profile and the issue follows them from phone to phone.

A restart of the system did not help, and I'm not really sure what to look for as far as flags or settings go. Is there some way to prevent a second call from coming to a user? I believe that might solve the issue.

Thanks


 

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