Forwarding a Phone on the Mitel 5000

[frank1515]

How do you Call Forward a Telephone to another Extension, and if that Extension dose not Pickup stay at that Extensions Mailbox.
Right now it Double Hops back.

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[acejavelin]

You have to build a special System Forward Path, with the first destination the second phone, and the second destination being a CRA that has no greetings and times out to the mailbox in question. Otherwise the original dialed extension number is the one that will always be presented to the voicemail.

[frank1515]

I thought of that, but the Customer needs to Forward different phones daily and needs them to go to the 2nd Phone Voice Mail
Before if you Manually Forward a phone then the 2nd phone Manually forwarded to Voice Mail it worked.
Now it doesn't
Thank you for the Respond.

[emueller]

If you manually forward phone A to Phone B and then manually forward - no answer, Phone B to voice mail, the system will always send the call back to phone a's mailbox. It has always worked that way.
The only way you can provide a solution for the customer is to create a CRA for each phone, Make the CRA time out to that extensions mailbox. Then Phone B can forward- no answer to their CRA.
Example = ext 110 has CRA 2710, ext 111 has 2711.....

[DND ON]

Calls manually forwarded to another phone will never forward to voice mail. Manual forwarding negates any system forwarding, including the forward path to voice mail.