Silent Monitor restrictions

[evan631]

Is there a way to restrict who can be silent monitored.

For example...

We have 5 sales teams in an office.  The manager of a team should be able to monitor only the people on their team.

Keep in mind all our sales people are in a COS that can be monitored.

Thanks for the help.

-Evan

[ralph]

Silent monitoring is based on the COS of the phone.   
You have a setting that allows the phone to be monitored and a setting to allow a phone to monitor.

If you allow a phone to monitor anyone, it will be allowed to monitor every phone that is allowed to be monitored.

Ralph

[evan631]

Silent monitoring is based on the COS of the phone.   
You have a setting that allows the phone to be monitored and a setting to allow a phone to monitor.

If you allow a phone to monitor anyone, it will be allowed to monitor every phone that is allowed to be monitored.

Ralph

Thats what I thought.

Thanks Ralph!

[v2win]

I wonder if you can interconnect restrict or tenant the phones so they couldn't monitor each other.


I guess if you did that they wouldn't be able to call each other.