ARS and controllers in NA & CA & europe

[pkriek]

Hi

I have a cluster with controllers in the US, Canada and Europe
has anybody tips and tricks to setup ARS.

example of the issues that we have is when users in NA or CA choose an outside line when pressing 9. some calls for CA go the the US and vice versa.

ideas are welcome

thanks

[ralph]

I think this is what location based routing is intended to resolve. 
Version 6.0

Ralph

[LoopyLou]

Once again Ralph is spot on. Location based routing is probably the best way to go if a little intimidating to setup the first time.

The question I would have is are all the controllers in a cluster or do you simply link them with IP trunks?  Also do you want to direct all calls to Canada ( no matter where they are dialed from ) so that they go out the Canada controller? In that case you might just setup COR restrictions to various trunk groups. 

[pkriek]

we have a four node cluster.

controllers with outgoing lines in CA and NA.

we want to have trafice outgoing in CA for CA and in NA for NA. so this would be the most cost effective setup.

only we have issues with for example 800 nummbers, they go out in the worng location, so making some numbers unreachable

anyone having the same setup? how did ou solve this?

[LoopyLou]

There are many sites out there that will be similar that do what you are trying to do. The issue you might be having is that some 1-800 numbers are specific to Canada and some are to the US. In other words they can only be reached from the corresponding country. You will have to define enough of the 1-800 numbers in the systems so that you can direct the calls to the right location. You may even need to define the entire 1-800 is the worst case. It will just take work on your part.