Hello,
We're you able to resolve your caller ID issue?
I am also struggling w/ a caller ID issue - caller ID substitution on a group of extensions.
However, to share some insight into what I've done so far:
We still have an NSU component on our 3300. Terminaled into the NSU via IMAT software and programmed the CPN substitution setup. We are outpulsing one number for 90% of our extensions and outpulsing another number for 10% of them.
From my understanding, whatever we outpulse - our CO will be able to match that number up w/ the associated caller ID information. We had to get another directory listing from our CO to get this accomplished. Still not working for us, but our CO is telling me to give it more time for the change to propagate across all systems. Which doesn't make sense to me.
Regards,
Mike G.
Seattle, WA