That's so ridiculous.This is Mitel Forum for 200_ICP, and nobody here can answer this general question about 200_ICP .It should be a joking Forum
Thanks everybody, but i mean at least administrator(manager) of the page must have minimum knowledge to help users.
I actually am taking offense to this... I cannot speak for other qualified technicians here who work on this product all the time, but there are several people with vast amounts of knowledge on this product who are graciously willing to share what they know for nothing. Personally, I have been working on the SX-200 for 22 years, installed literally hundreds of them, and been asked to become a instructor for the certification program with Mitel on several occasions. To say that I do not have the "minimum knowledge" needed to help users is ludicrous.
As bluewhite4 said, there are several ways this could be configured and multiple solutions to the problem. Any reasonably knowledgeable tech with access to your system could probably get this situation rectified in a few minutes, but we do not have access to the system and must try to assess the situation by asking questions about the current configuration in order to make the proper recommendations to keep things operating correctly.
Everyone here takes time out of their day, and away from their paying jobs, to try to help people, that is just the kind of people we are, if you are unwilling or unable to give us the necessary information to assist you ot to be patient, then contact your vendor and pay for their service call to fix it.
I am not going to be a jerk and close this thread, but I was tempted to do so, but I will no longer assist in this thread, if someone else will help you then good for you. Good luck.