Hi,
Wondering if you guys had some advice with regards to intercept handling.
I have an ACD path that interflows to a non-ACD agent (just a normal DN).
If that DN is out of service I want it to intercept to another DN.
Intercept is working normally between to DN's.
However when the call interflows to the DN it does not intercept based on the out of service rule.
I am guessing it is because the DDI is still the path and not the actual DN even though it has interflowed.
However I cannot set an intercept number on the path itself.
Thanks in advance.