Insert Caller's Name on SX200 ICP with PRI

[august]

I try to insert a company name when I dialed a number on a PRI on a SX200icp Rls 5.0.

Presently I have unknown number, but if I go in form 22, and add *04 in the insert column, the name that is send is the name in the form 9.

I don't want to change the name in form 9 because they use the name for internal call. Is there a way to send the name of the trunk or trunk group?

If I delete the name in form 9, it said Unknown Number, even if I have a name for my trunk and trunk group number.

I would like to have something similar that the 3300 do with the department name.

Thanks for your help!!!!

[acejavelin]

Most carriers do not allow you to send the outbound Caller ID name (number only) to the public network for end-user customers, it is typically only used in QSIG or inter-PBX networking with ISDN.

Check with your carrier to see if they allow this first (none of the major carriers in the US do to my knowledge), but most do allow a custom Caller ID table, where if you submit a list of DID's with the numbers and names, they will add them to their Caller ID database.  We have a couple customers doing this, it is setup something like this...

355-1000 - City of Anytown (the main billing number)
355-1001 - 1199 - Anytown Administration
355-1200 - 1299 - Anytown Public Works
355-1300 - 1399 - Anytown Police Dept
355-1400 - 1499 - Anytown Fire Dept
...
355-1900 - 1999 - Anytown Public Health

Think you get the idea, but again, this is setup with the carrier and based upon the outbound CLID we send with the call, we cannot send the name directly.