NuPoint - Answer message by pressing 2

[jmurray]

Hello NuPoint experts:

I have some users that want the "answer message" feature that I think is supposed to let them listen to a voice mail message and then reply or answer by leaving the caller a voice mail message.  Whenever I press 2 to try and answer a message, I only get the following: "No return address for this message, you cannot answer it."  I have bit 29 "Answer messages" checked in the fcos.  What am I missing to get this working?

[bluewhite4]

Are these messages left by internal or external phones/people?

[jmurray]

I am only trying to answer message left from internal calls.  The message even tells me the extension of the person that left the message - it just gives me that error when I press 2 to Answer the Message.

[jmurray]

This was a simple FCOS issue.  After getting the correct FCOS values checked, it worked as expected.