How to get an extn to return busy

[wyeee]

I was trying to make one of my extn (8100) to return BUSY (486) to a DID call on SIPT but failed.

Here is my situation:

3 internal extns (8100, 8101, 8122), one external softphone connecting using SIPT.
I am setting up 8100 to use Call Rerouting #3 (for Day/Night1/Night2/1st Alt/2nd Alt) and CRAA and CRFA for #3 have all default values (no reroute in CRAA and all NORMAL in CRFA). That takes VM out of equation.

* 8100 calls 8101, in conversation
* 8122 calls 8100, gets BUSY (correct)
* outside sip phone calls 8100 (thru SIPT), gets 180 Ringing and Call Waiting shows up on 8100

Tried to disable call waiting on 8100 but can't get it to work (8100 is a MINET phone, I tried Force Device Busy if Any Line is in Used in COS ).

I could do a BUSY EXTENSION 8100 thru maintenance command to manually BUSY it but I still won't get 486 from outside (will get a 480 Temp Not Available)

Looks like it treats DID calls and INT calls differently but the Call Rerouting entries are provisioned the same way.

Thanks

[ralph]

Look at the COS of extn 8100.
In the timers section look for auto campon timer.   Blank it out and try again.
I think the default is 10 seconds.   When you call a phone from a trunk with a Auto Campon timer, it will ring for X seconds and then go to MOH.   Blanking it out should give you the busy you're looking for

Ralph

[wyeee]

Ralph:

You are the man. Worked.

Thanks a lot!!!