I have a system running 4.1. They agent queue has a Path Unavailable Answer point defined. The agent COS has the "ACD Logout Agent No Answer Timer" set.
When a call comes in, and no agent answers it, the system logs the agent out like it should. But if there was only one agent logged in, instead of trying to re-queue the call, and use the defined Path Unavailable point because the agent group has no agents logged in, it instead hangs up on the caller. When all agents are logged out, the system does use the Unavailable point correctly.
Any thoughts as to what might be wrong here?