SIP trunk hold retrieval

[ASCStech]

All, please see below. this is not on my site but as we use the same SIP provider I was approached for input. However we only use the SIP for outgoing so haven't experienced ourselves. Any info or thoughts would be good.

They have a problem when they put customers on hold. They cannot get them back and the customer does not hear
their music on hold.

Digging a bit more about this issue, I

[brantn]

Yes early answer is allowed in I believe 4.1 and later possibly 4.0 and later software release.

[ASCStech]

Thanks Brantn, i am due to upgrade my controller next week so should be able to test. I will check what version they are running on their controller
Cheers
Chris

[bobcheese]

Had the same issue at one of our sites using Gamma SIP trunks. Turned out we had to upgrade the controller to minimum R9 and everything started to work again.

[swinstation]

hi
if you solved your problem,so please share your information for me,I have your problem too.