Having a slight issue with the creation of a RAD on a 3300.
I start in VM System Settings under VM ports. I throw the number 4084 (This was just a random number) on Port ID 5.
From here I go under VM greetings and set port ID 5 to play RAD Set 15.
I then swith to VM RAD greetings and set RAD Set 15 to play greeting 6...I hop on the admin mailbox and record greeting 6 and save it.
From here, I would think that a direct dial of 4084 would play that greeting 6 RAD. But I instead get a direct line termination.
Essentially, what I need to have happen is a have the Overflow of an ACD group play this RAD and end the call whenever no agents are logged in. I Have the Hunt Group created for this 4084 RAD and it is a member of the Hunt Group (Of which is set to Class of Service 5 - the RAD COS). A direct call to that hunt group has the same result as a direct call to 4084.
Essentially I was thinking that maybe I needed to set the Class of Service of 4084 to 5 in order to represent that it is a RAD...although it appears as if only groups receive COS settings.
Seems like I'm missing one small step, but several hours later...and I still haven't seen it!
So, per my normal request - Please help!
Thanks as always guys!