Config a 5220 to connect across WAN

[sms]

Hello -

Need some help here.  I have a 5220 at a remote location, BUT on our MPLS network(there is a 3300 in this office).  I need to connect it directly to another 3300 in a different location for ACD reasons.  I guess simply, how would you go about doing this?  Teleworker is an option, but from within the WAN it doesn't seem to like it.  Can I give it the internal IP address for the Teleworker? 

I tried manually configuring the phone's IP, Gateway, Subnet, ICP, TFTP, ICA, etc. to point to the remote controller but was unsuccessful.  I've never done this before so maybe I didn't do it right.  ICP, TFTP and ICA addresses should all be the 3300's IP, correct?  I set all the L2 settings to 6 and all the DSCP settings to 46, VLAN 8.  Anything I'm missing?

Any help is greatly appreciated. 

-Scott

[bluewhite4]

Scott,
From our posting, I'm assuming that vlan 8 is the phone vlan on your native lan, correct? Are devices on vlan 8 routed to be able to talk to the 3300 across your MPLS?

If it was my site, I would reset the phone to default config, and then set up the remote 3300's IP address as the Teleworker address on the local phone. (Done by holding setup while the phone boots.) That way you'll have the jitter buffer and other teleworker mode options.

[sms]

This may be where the hangup is.  The remote controller is on VLAN8.  The location where the the phone is has no VLAN. 

But I like your suggestion.  I was unaware that you could treat a 3300 as a teleworker without the actual teleworker box.  So, reset phone to default?  Hold down # and go to Modify Network Settings, Defaults?  Then the Telewoker setup, I usually hold down 7?

Thanks for the help!

[bluewhite4]

I was unaware that you could treat a 3300 as a teleworker without the actual teleworker box.  So, reset phone to default?  Hold down # and go to Modify Network Settings, Defaults?  Then the Telewoker setup, I usually hold down 7?

Yes and yes.

[sms]

Worked like a champ!  Much thanks!