All,
We have a problem in the implementation of our system that we're still not feeling comfortable with and want to pitch it to the community for some input.
Basically, we have a 3300 CX II and
53xx series phones deployed across the company, 5320s being the most common unit found on desktops and conference rooms. Where we're having some heartache is that if a user has an active call through the speaker and a new call comes in, there's no audio or visual indication that the phone is ringing except for the button next to the 2nd line key they have. I've had people looking at the phone directly in this condition and not know that a second call was coming in. Yes, if the user has UCA they can get a call pop-up, but even then, if they're not looking at their screen, they can miss it.
(For reference, we came from a Nortel system where the phones would always ring when you were on a call, whether you were on speaker or not.)
Where this gets to be a bigger issue is in our conference rooms. If you're in the process of setting up a conference with 2 (or more) parties and are already on speaker with one, you wouldn't know if another party calls in unless you're actively staring at the phone and watching that line key. There is no UCA available in this circumstance.
It would be great if the MWI light would flash on all incoming calls, but it doesn't do it when the speaker is being used. The phone
does ring once and flash the MWI light once when the user is on their handset.
Has anyone else had the same problems? Are there
any potential solutions/suggestions?
I looked here and the closest discussion I could find to this was
this one.
