They kept this new feature well hidden, didn't they??? I stumbled over it when I clicked the pitchfork icon on a mailbox and had a good play about with it.
The customer now has a multi-level auto-attendant that they're happy with, and I am happy at how much easier it is to configure than ACD paths with RADs and PIDLs.
Anyway, my question is, can I get the transfer to an extension NOT to say "The user xxxx is on the phone" before playing the mailbox greeting, when they've put their phone in DND? "Suppress Prompt" is ticked.
