Nupoint Call Director.

[JosIPVG]

Hey guys n gals!

strange one on an inherited system that we took over for service.

We want a ringgroup to overflow to a nupoint box with calldirector enabled to offer a menu and then flow back into the ringgroup.

Currenty i have a nametagg huntgroup 6126 wich corresponds to the mailbox 6126 , the box has Fcos with Calldir enabled.
CFA to a HCI reroute Hgroup with a new port in it.(wich shows as idle/registered)
made a linegroup with a port wich has the calldir interface selected.

when i have it set up like this and try to call 6126 internally it just keeps ringing i have tried multiple things to get this to work but no matter what i end up with indefinate ringing or WELCOME TO THE MESSAGE CENTRE

[ZuluAlpha]

There's a lot going on here. Why not just set the Call Rerouting 1st Alternative of the Ring Group to go to voicemail and have the Call Director do the rest?

[billbry66]

yeah I agree make it simpler
the HCI group is only used for Message Wait
extension should be fwd to voicemail not HCI
if existing voicemail line group has call director enabled , you dont need a seperate port
you could have mailbox for ring group number and just overflow that to voicemail , dont need a nametag