Hi - I am running Micollab 9.2 along with MiVB 9 and Micolab server 9.2 and MICC v9.
I have ACD callers who have the Micollab softphone on Laptops but are having to use Web Ignite to manage their availability status for call taking in conjunction with the Micollab. Is there any way that the status such as ACW , Break etc can be controlled via the Micollab? I know the Micollab has a presence setting which can stop calls to the Softphone but I need these to marry up for stat reporting? The only thing I can ses is on the Micollab client service is a tick under accounts and account settings called Enable ACD features in client. This is ticked but doesnt seem to do anything and any user guides are not brilliantly clear
Many thanks
Rich