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Author Topic: Management Studio not seeing live call, not recording  (Read 1126 times)

Offline lordheetsink

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Management Studio not seeing live call, not recording
« on: January 18, 2021, 06:38:40 PM »
a supervisor asked me why one extension/user is not getting recorded.

when I tried test calls to the extension, the calls are shown in Call Activity of our Office 250 Sys Admin & Diag but not under live calls in Management Studio.

I deleted the user account and recreated it and re-assigned the extension but change.

Any suggestions?
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Offline lordheetsink

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Re: Management Studio not seeing live call, not recording
« Reply #1 on: January 20, 2021, 02:28:16 PM »
UPDATE -  mac addresses were configured incorrectly on two phones in Management Studio > Admin > Recording Manager > Ports
Extensions had MAC addresses for each other.
Correcting that resolved the issue.
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