Forward external inbound calls only

[jascrous]

Hello!

A temporary business need has presented itself where we have two external extensions that needs to forward only 'external inbound' calls.  4 digit internal calls to this number would not change.

example below:  assume 5555551234 (x1234) is extension that needs rule applied

...jane doe dials 4 digit internal 1234 -> no change x1234 rings normally
...baby doe calls from outside facility direct to operator, and is then forwarded to x1234 -> no change x1234 rings normally
...john doe calls from outside facility direct to 5555551234 -> call forwards

Anyone have any experience or guidance on making this work, i am not finding a solution??

Thanks in advance for feedback!

Jason

[johnp]

DID calls or via transfer?

[jascrous]

DID calls or via transfer?

DID calls

[lundah]

Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

[jascrous]

Call Rerouting can handle DID and internal calls differently. Set up an always re-route and send DID calls to the new destination but don't reroute the internal calls.

Thanks, got it with this advise!