Nupoint Voicemail to email, SOMETIMES shows voicemail port x801, x802 etc

[madmanxing]

Hello All,
Spent a lot of time trying to figure out what is causing this.
I have a few phones/extensions that will ALWAYS record the correct caller ID # of a caller, in the email that is forwarded that displays
"Voice Message From xxxXXXxxxx"
However,
I have a few extensions that for the life of me cannot figure out why, but OCCASIONALLY, show "Voice Message From 801"
"Voice Message From 802"
"Voice Message From 803"
"Voice Message From 804"
"Voice Message From 805"
These are our voicemail ports.... 801-806
I have read others mention to check your voicemail ports COS, however when i go to check Ext 801's COS, it does not exist as a mailbox, so there is nothing for me to check.
Where would i check the COS for the "Voicemail Ports" in our case 801-806? I do not see them under users and services

The COS of the phones that have the issue and those that do not, all match...

Thank you!

[sunspark]

Advanced configuration - - > stations attribute

[lundah]

Those may be calls where no incoming calling party number was provided, so NuPoint will show the DN of the port number instead.

[madmanxing]

Those may be calls where no incoming calling party number was provided, so NuPoint will show the DN of the port number instead.

I tried maybe 5 times from my cellphone and 5 times from my landline at home, and out of the 10 calls, each number only correctly registered in the caller ID once. So 2 correct caller ID's displayed after 10 calls.

[madmanxing]

Advanced configuration - - > stations attribute

Thank you, I took a look here, and confirmed phones, that get caller ID always just fine ,
and the phones that get the incorrect caller ID sometimes all have the same COS, 1 across the board...
also same goes for all voicemail ports, all matching 1,7,7,7,1,1.....
So no inconsistencies between phones or voicemail ports in COS.

Any ideas on what can cause these odd Caller ID issues?
Thanks again!

[madmanxing]

Still hoping to get this figured out. It seems random at this point. can call 1 minute with my cell, caller ID shows, call a few minutes later, and it does not.

[johnp]

What kind of trunks?

[madmanxing]

our service comes in over a T1/PRI
hope that answers your question