« previous next »
Pages: [1]   Go Down

Author Topic: Nupoint Call Flow disable ability to skip a message by pressing a key  (Read 1339 times)

Offline mitelrvtd

  • Jr. Member
  • **
  • Posts: 59
  • Country: us
  • Karma: +1/-0
    • View Profile
Nupoint Call Flow disable ability to skip a message by pressing a key
« on: August 31, 2020, 04:59:10 PM »
In our NuPoint call flows, we have a variety of messages and we don't want callers to be able to skip them by pressing a key on the phone.

As of now they can just by pressing any key.

Is there a way to make the messages "unskippable"?

Thanks
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #1 on: August 31, 2020, 05:25:07 PM »
Need to see how this is set up. Is this a menu playing or just a message
Logged

Offline mitelrvtd

  • Jr. Member
  • **
  • Posts: 59
  • Country: us
  • Karma: +1/-0
    • View Profile
Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #2 on: August 31, 2020, 05:28:24 PM »
It is a message, not a menu
Thank you
Logged

Offline Ronan

  • Full Member
  • ***
  • Posts: 149
  • Country: fr
  • Karma: +1/-0
    • View Profile
Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #3 on: September 01, 2020, 04:45:55 AM »
I just made a test and indeed pressing a key will skip the message, I didn't know that.
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2202
  • Country: us
  • Karma: +66/-0
    • View Profile
Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #4 on: September 01, 2020, 05:53:33 PM »
Also did not know that. Might set them up as menus that accept 1 dtmf digit, with one repeat and make all digits repeat the same menu. There are instruction on the KB on how to export callflow recordings
« Last Edit: September 01, 2020, 05:55:05 PM by johnp »
Logged

Offline mitelrvtd

  • Jr. Member
  • **
  • Posts: 59
  • Country: us
  • Karma: +1/-0
    • View Profile
Re: Nupoint Call Flow disable ability to skip a message by pressing a key
« Reply #5 on: September 02, 2020, 12:24:23 PM »
Ok, sounds like I would be looking at replacing the Messages with Menus, there is just a lot of them.

I have also gone through the export recordings procedure and I'll probably do that if needed or hopefully repoint the new Menus to the correct recording in the xml.

Thanks all
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10