Identify inbound numbers not in SMDR

[mpprevost]

So a couple months ago we started getting random calls on numbers that were being spoofed that seemed to be robo calls, but they were playing porn on the call. The calls would come in and if you hung up before the clip was finished, it would call back until it finished. Then the calls just showed up as PRI on the caller ID and nothing shows up in SMDR, OAISYS, or Contact Center. I created an auto attendant for this number to try to stop the robo calls and it seemed to help for about 2 months then they started up again. I checked all the call routing, forwarding, and speed calls to see if they were calling another number and getting to that hunt group, but found nothing. Is there anything else I can do to help these ladies from hearing porn on the phone for 15-20 minutes a day?

The users are using 6920 phones and the controller is a 3300 on v8.

[mpprevost]

Just an update.

We upgraded the controllers to v9 SP3 the other night. I found a way to block actual numbers, but is there a way to require a number? Can I block all calls that don't have a valid caller ID? I also forgot to mention previously we're using NuPoint 19.1.1.102.01 as well.

[acejavelin]

Just an update.

We upgraded the controllers to v9 SP3 the other night. I found a way to block actual numbers, but is there a way to require a number? Can I block all calls that don't have a valid caller ID? I also forgot to mention previously we're using NuPoint 19.1.1.102.01 as well.

Although some systems have the option of Block Unknown or Block Anonymous, the Mitel does not... That said, in many instances the carrier can add this option for you at their trunk level. Might be worth asking about.