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Mitel MiVoice Business/MCD/3300
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Hostdesk and ACD at Same Time
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Topic: Hostdesk and ACD at Same Time (Read 788 times)
joelb@dbjortho.com
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Hostdesk and ACD at Same Time
«
on:
May 07, 2019, 05:34:57 PM »
I have a phone which is setup to allow ACD Agents to login …. I'd also like to have this phone setup as a Hotdesk at the same time but don't know how. Is this something that's possible ?
Joel
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Dogbreath
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Re: Hostdesk and ACD at Same Time
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Reply #1 on:
May 08, 2019, 04:41:26 AM »
The preferred way to do ACD nowadays is creating hotdesk users with the ACD box ticked. So yes, this is absolutely possible.
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