Hi all, a little mroe flesh to the bone, as i rushed my orifinal post.
Software Level 8.0 SP1
I've just read back the scenario and can see what i've missed out. So, caller comes in, selects an option within Call Director and is transferred to an extension defined by the option the caller has selected. Caller speaks to the person on the end of said option and is politely informed they have selected the wrong option. Extension users offers to transfer the caller back in to the Call Director so that they can select the right option.
The caller is coming in on a DDI that is routed to a huntgroup containing 6 NP ports. There ports are configured on NuPoint in Line Group 2, which is defined as a Line Group based Call Director, rather than a Mailbox based Call Director. The caller then chooses an option as previously mentioned and exits NuPoint.
What's happening is that when a user transfers or calls the Line Group (ports and huntgroup associated with Line Group 2 on the NuPoint) internally, they are not getting the call director prompts, they are getting asked for their mailbox credentials, as the system is recognising the extension transferring the call as wanting to access it's mailbox. I assumed that being a Line Group with Call Director on it, it would route via the call director.
Cheers
Rixy