Author Topic: Mitel 5330 Call History  (Read 2169 times)

Offline voxlink

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Mitel 5330 Call History
« on: July 27, 2018, 10:22:44 AM »
Hello, i have some trouble with my Mitel 5330 phone.
If i answered or missed the call, the LED indicator on the Call History button was light up, but i want to the indicator was light up only when i have missed call, and no lit if i answer call. How can i do this? Firmware version 06.00.00.16


Offline Ericlaracuente

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Re: Mitel 5330 Call History
« Reply #1 on: July 27, 2018, 02:11:05 PM »
Hi,

Are the calls being answered on the headset or on another phone (twinning, softphone)? For the Call History softkey to light up you must miss the call on the headset itself, otherwise, if the call is answered (from it), it shouldn't light up.

I run MiVB 7.2 with 5330e phones, and I've tested this over and over and can't replicate unless I answer from my cell phone or MiCollab.

Can you confirm with further details that this is your case?

Offline voxlink

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Re: Mitel 5330 Call History
« Reply #2 on: July 30, 2018, 10:08:41 AM »
When i answered the call, this call falls into answered and missed simultaneously! How can i fix this? Help, please!))

Offline voxlink

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Re: Mitel 5330 Call History
« Reply #3 on: July 30, 2018, 10:36:20 AM »

Offline Ericlaracuente

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Re: Mitel 5330 Call History
« Reply #4 on: August 06, 2018, 03:43:36 PM »
screenshot: https://ibb.co/cMEEzT

Is this for an ACD or Standard Extension ?

Offline voxlink

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Re: Mitel 5330 Call History
« Reply #5 on: August 07, 2018, 05:52:08 AM »
standard extension. On server i use asterisk

Offline johnp

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Re: Mitel 5330 Call History
« Reply #6 on: August 07, 2018, 10:51:48 AM »
I don't think that this can be configured. There is an option to have missed call displayed on the main screen from what I see


 

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