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Author Topic: Phone keeps ringing and doesnt go to VM  (Read 1510 times)

Offline Eddie73

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Phone keeps ringing and doesnt go to VM
« on: July 16, 2018, 03:15:24 PM »
Just got an email from a user that state it happen again, her phone ring, rings and it doesn't go to VM after 5 rings. I have checked her setting and nothing has been done to the profile. We current have 3 servers for redundancy, but one master running MiColla Advance Messaging Admin V.870. Our PBX is an MX-One. This happen randomly not all the time. Forgot to say this user is using a Aastra 6731i, we also have a mix of SIP and Digital lines connecting to the PBX.
« Last Edit: July 16, 2018, 03:20:52 PM by Eddie73 »
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Offline mcastle

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Re: Phone keeps ringing and doesnt go to VM
« Reply #1 on: July 16, 2018, 05:39:38 PM »
I had this issue before, check the class of service options, mirror it to a working phone perhaps.
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Offline Eddie73

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Re: Phone keeps ringing and doesnt go to VM
« Reply #2 on: July 17, 2018, 08:37:31 AM »
Thanks for getting back, we checked this morning and user has the same class of service (common service profile) programmed like all other ones nothing different. I just called her this morning and after 5 rings the call went to voicemail. Still would like to know why this happens? 
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