Night Mode disabling overnight

[No-Skin]

Hello

Our system has Night Mode set to be enabled manually. The receptionist has a key programmed on her Mitel 5340e to enable night mode, and she enables it every day when we close. For the past week night mode has been getting disabled at some point over night between 6pm and 7am. I want to check the logs to make sure the system isn't powering down overnight. I am having trouble figuring out which logs are relevant to this on the web portal diagnostics page. Any help would be appreciated.

[Tech Electronics]

No-Skin,

Even if the system was performing a reset at night it would still come back up in Night Mode.

Have you looked at the Error Logs to see if there were any issues with the system? Go to Operations > Error Information.

Do you have a cleaning crew that may come by in the evenings that could be touching the Receptionists phone?

Do you have a Phone Manager [MCS] or what is not called a MiVoice Office Application Server? If you do they can perform an automatic function to turn on and off Night Mode.

Thanks,

TE

[acejavelin]

System history logs will show not only when the it changes modes, might assist in figuring out what is going on. Remember to that if this system is networked, it possible for other nodes to be changing the Day/Night mode as well (unfortunately I do not have an example of that, but the logs would be quite clear).

-01:571- > -01:558- 00:15 07-11 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:559- 08:02 07-11 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:560- 16:58 07-11 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:561- 23:00 07-11 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:562- 23:00 07-11 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:563- 00:15 07-12 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:564- 07:53 07-12 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:565- 16:59 07-12 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:566- 23:00 07-12 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:567- 23:00 07-12 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:568- 00:15 07-13 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:569- 07:55 07-13 M3259 INF EG CP Node 1 Enabled Day Mode

[No-Skin]

No-Skin,

Even if the system was performing a reset at night it would still come back up in Night Mode.

Have you looked at the Error Logs to see if there were any issues with the system? Go to Operations > Error Information.

Do you have a cleaning crew that may come by in the evenings that could be touching the Receptionists phone?

Do you have a Phone Manager [MCS] or what is not called a MiVoice Office Application Server? If you do they can perform an automatic function to turn on and off Night Mode.

Thanks,

TE

System history logs will show not only when the it changes modes, might assist in figuring out what is going on. Remember to that if this system is networked, it possible for other nodes to be changing the Day/Night mode as well (unfortunately I do not have an example of that, but the logs would be quite clear).

-01:571- > -01:558- 00:15 07-11 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:559- 08:02 07-11 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:560- 16:58 07-11 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:561- 23:00 07-11 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:562- 23:00 07-11 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:563- 00:15 07-12 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:564- 07:53 07-12 M3259 INF EG CP Node 1 Enabled Day Mode
-01:571- > -01:565- 16:59 07-12 M3259 INF EG CP Node 1 Enabled Night Mode
-01:571- > -01:566- 23:00 07-12 M1015 INF DB CP DB Backup Save: Starting Save
-01:571- > -01:567- 23:00 07-12 M1015 INF DB CP DB Backup Save: Successful
-01:571- > -01:568- 00:15 07-13 M3508 INF EG CP NTP Synchronization Successful
-01:571- > -01:569- 07:55 07-13 M3259 INF EG CP Node 1 Enabled Day Mode

We are using the MiVoice 250. I have access to the admin & diagnostics software, the Database programming and the web portal.

I am not seeing the option for System history logs on the logs menu in the web portal or in the admin & diagnostics software. I also don't see an option for Operations and Error Information.

On the web portal I am navigating to System > Diagnostics > Logs.

From there I have a lot of options:

Database changes, Shared resources allocation, SIP, Call Processing, Processor Module/expansion card, System health report, System resource application, application monitor daemon, watchdog, voicemail command handler, NTP synch, system, config, misc., DHCP server, and finally, diagnostics.

A lot of the categories are irrelevant as the last log entry was not during the period where nightmode was having problems. I looked through a lot of the logs with appropriate dates, but couldn't find anything relevant.

[Tech Electronics]

No-Skin,

To download error logs get into database programming.

Look at the menus up to; one of them is operations.

Look under operations for Error Logs or something similar.

Thanks,

TE


Sent from my iPhone using Tapatalk

[acejavelin]

To see System History logs, open System Administration and Diagnostics and select your site the select the "System Output" tab. You should see a Message Print window, click the History log tab and you the screen should go gray and say "Retrieving", just wait for it to load.