Mivoice buissiness console + Nupoint

[sunspark]

hi guys

Hi ,

i have a mailbox call director (DN 1111) with Menu (multi choice ) .

When the caller hit number 2 , the call go to Mivoice business console (DN 2222)

The issue is when the operator 2222 click and take the call , the caller listen to the  Moh  7 second before he can join the operator.
so the operator have to wait each time 7 second before the communication begin.

i don't know how can i delete this timer , i tried diffrent timer in Cos without success  ( i don't know if it's in 1111 cos our in 2222 cos or in voicemail port cos)

any idea ?

[VinceWhirlwind]

Is it a supervised or unsupervised transfer?

[sunspark]

Is it a supervised or unsupervised transfer?

Hi Vince ,

Supervised transfer.

[sunspark]

SOLVED

With blind transfer it works

[acejavelin]

I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?

[sunspark]

I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?

With supervised transfer after 60s(max) i can put a messa "please call back all the line are busy). The problem with blind transfer after 2min(max) you have" welcome to contact center ".

To resolve this case. I used supervised transfer and i changed line group - supervised transfer - SG+X to S + x

[VinceWhirlwind]

I don't think I have ever setup a Nupoint that uses supervised transfer, always blind/unsupervised. Why would you want supervised transfer, the phone system should handle that routing?

That has also been my thinking - the Call Director is already "supervising" where the call lands, the transfer at the end of it is always blind for me.
For example, an office Reception - the Call Director checks all the schedules and it's only going to transfer to the Receptionist/Reception Ring Group if there is supposed to be somebody there.
If they can't answer their phone for some reason, then re-routing and voicemail will take care of it.
 
--> which reminds me: I've always disliked how Call Director doubles the number of mailboxes required - you need a first number with a mailbox which goes Always to voicemail to hit the Call Director, then you need a second number with a mailbox to take any messages.
Am I doing it wrong? Is there a way to use a NuPoint mailbox for both Call Director *and* taking messages?