Author Topic: Can I stop the on hold calls from ringing?  (Read 1073 times)

Offline dan231

  • Sr. Member
  • ****
  • Posts: 338
  • Country: us
  • Karma: +0/-0
    • View Profile
Can I stop the on hold calls from ringing?
« on: December 14, 2017, 05:18:51 PM »
While I am positive this is to allow an on hold caller to not be forgotten, my call center is asking if it is possible to not have the ringing continue.
A work around we do is place the caller on mute instead.  I'm looking for the proper (better) way to handle calls on hold.


Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Can I stop the on hold calls from ringing?
« Reply #1 on: December 14, 2017, 09:35:57 PM »
Do you mean stop the holding call from recalling?

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4097
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Can I stop the on hold calls from ringing?
« Reply #2 on: December 14, 2017, 10:17:17 PM »
Do you mean stop the holding call from recalling?
Pretty sure he is talking about Hold Recall... the caller is placed on hold, it times out, and the call returns the person who put it on hold.

You can increase the Hold timer, although I don't think it can be indefinite, 600 seconds or something like that is the longest settings I believe.

Offline DND ON

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 908
  • Country: us
  • Karma: +23/-0
    • View Profile
Re: Can I stop the on hold calls from ringing?
« Reply #3 on: December 15, 2017, 07:15:36 AM »
Hold timer set at zero seconds will prevent the holding call from recalling. That's my standard Alternate Hold timer.

Offline dan231

  • Sr. Member
  • ****
  • Posts: 338
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: Can I stop the on hold calls from ringing?
« Reply #4 on: December 15, 2017, 08:59:07 AM »
Thanks - I will try that setting!!


 

Sitemap 1 2 3 4 5 6 7 8 9 10