Author Topic: Ring on internal phone before forwarding to external  (Read 2618 times)

Offline julien

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Ring on internal phone before forwarding to external
« on: October 18, 2017, 09:53:27 AM »
Hi,

I'm using Mitel 3300 (Release level: 7.2 Active, software load: 13.2.0.17).

I would like to set up the call forwarding to an external number so it rings twice on the internal phone and then forwards to external.

My forward to external number works but it forwards right away, I would like to give user the possibility to pick up form the internal phone before it transfers.

Can someone please help me with that?

Class Of Service Number1
CommentIP Phones
ACD
ACD Agent Behavior on No AnswerLogout
ACD Agent No Answer Timer15
ACD Make Busy on LoginNo
ACD Silent Monitor AcceptNo
ACD Silent Monitor Accept Monitoring Non-Prime LinesNo
ACD Silent Monitor AllowedNo
ACD Silent Monitor NotificationNo
Follow 2nd Alternate Reroute for Recall to Busy ACD AgentNo
Work Timer0
Announce
Call Announce LineNo
Off-Hook Voice Announce AllowedNo
Handsfree AnswerBack AllowedNo
Busy Override
Busy Override SecurityNo
Disable Executive Busy Override ToneNo
Executive Busy OverrideNo
Call Control Timer
Busy Tone Timer30
Dialing Conflict Timer3
First Digit Timer15
Inter Digit Timer10
Lockout Timer45
Call Duration
Call Duration10
Call Duration Forced Cleardown Timer0
Enable Call Duration Limit on External CallsNo
Enable Call Duration Limit on Internal CallsNo
Call Forwarding/Rerouting
Call Forward - Delay0
Call Forward No Answer Timer20
Call Forward OverrideNo
Call Forwarding (External Destination)Yes
Call Forwarding (Internal Destination)Yes
Call Forwarding AcceptYes
Call Reroute after CFFM to Busy DestinationNo
Call Forwarding Reminder Ring (CFFM and CFIAH only)No
Disable Call Reroute Chaining On DiversionNo
Group Call Forward Follow Me AcceptNo
Group Call Forward Follow Me AllowNo
Third Party Call Forward Follow Me AcceptYes
Third Party Call Forward Follow Me AllowYes
Use Held Party Device for Call Re-routingYes
Call Hold
Call HoldYes
Call Hold - Retrieve with Hold KeyNo
Call Hold Remote RetrieveYes
Call Hold Timer180
Local Music On Hold sourceNo
Music on Hold on TransferNo
Use Called Party Call Hold TimerNo
Call Park
Call Park Timer180
Call Park-Allowed To ParkNo
Call Pickup
Allow Directed Call Pickup Of Attendant CallNo
Call Pickup Dialed AcceptYes
Call Pickup Directed AcceptYes
all Privacy
Call PrivacyNo
Calling Party Name SubstitutionNo
Name Suppression on outgoing Trunk CallNo
Privacy ReleasedNo
Public Network Identity ProvidedNo
Call Waiting
Call Waiting SwapNo
ONS CLASS/CLIP: Visual Call WaitingYes
Campon
Auto Campon Timer10
Campon Recall Timer10
Direct Voice Call
Direct Voice Call - AcceptNo
Direct Voice Call - AllowNo
Direct Voice Call - Maximize VolumeNo
Display
After Answer Display Time
Calling Name Display - Internal - ONSYes
Calling Number Display - Internal - ONSYes
Display ANI/DNIS/ISDN Calling/Called NumberNo
Display ANI/ISDN Calling Number OnlyNo
Display Caller ID on multicall/keylinesYes
Display Caller ID On Multicall/Keylines Timer5
Display Caller ID On Single Line Displays For Forwarded CallsNo
Display Dialed Digits during Outgoing CallsYes
Display DNIS/Called Number Before Digit ModificationNo
Display Held Call ID on TransferYes
Display Transfer Destination on RecallNo
Hot Desk External User - Display Internal Calling IDNo
Maintain Ringing Party During RecallNo
Non-Prime Public Network IdentityNo
Originator's Display Update In Call Forwarding/ReroutingNo
Suppress Delivery of Caller ID Display between SetsNo
Suppress Delivery of Caller ID Display between Sets - OverrideNo
Suppress Display Of Account Code NumbersNo
Suppress Redial DisplayNo
Fax
Campon Tone SecurityNo
External Trunk Standard RingbackNo
Fax CapableNo
Return Disconnect Tone When Far End Party ClearsNo
HCI
HCI/CTI/TAPI Call Control AllowedYes
HCI/CTI/TAPI Monitor AllowedYes
Hot Desk
Green BLF Lamp for Logged in Hotdesk UserNo
Hot Desk External User - Allow Mid-Call FeaturesYes
Hot Desk External User - Answer ConfirmationYes
Hot Desk External User - Dial Tone on Call Complete Yes
Hot Desk External User - Permanent LoginNo
Hot Desk External User - Remote MWI Enable Feature Access Code
Hot Desk External User - Remote MWI Disable Feature Access Code
Hot Desk Login AcceptNo
Hot Desk Remote Logout EnabledNo
Miscellaneous
Backlighting - EnabledYes
Clear All Features RemoteNo
Force Device Busy If Any Line In UseNo
Handset Volume Adjustment SavedYes
Head Set Switch MuteNo
Multi-Color LED Support - DisableNo
Phone LockNo
Reseize Timer180
Timed Reminder AllowedYes
User Inactivity Timer0
Paging
Group Page AcceptYes
Group Page AllowYes
Loudspeaker Pager Equivalent Zone Override SecurityNo
Loudspeaker Pager OverrideYes
Pager Access All ZonesYes
Pager Access Individual ZonesYes
PC Port
PC Port On IP Device - DisableNo
RAD
Answer Plus Delay To Message Timer20
Answer Plus Expected Off-hook Timer30
Answer Plus Message Length Timer10
Answer Plus System Reroute Timer0
Recorded Announcement DeviceNo
Recorded Announcement Device - AdvancedNo
Ringing
Delay Ring Timer10
No Answer Recall Timer17
Ringing Line SelectNo
Ringing Timer180
SMDR
SMDR ExternalNo
SMDR InternalNo
Trunk
ANI/DNIS/ISDN Number Delivery TrunkYes
DASS II OLI/TLI ProvidedNo
Public Network Access via DPNSSNo
Public Network To Public Network Connection AllowedYes
Public TrunkNo
R2 Call Progress ToneNo
Suppress Simulated CCM after ISDN ProgressNo
Trunk Calling Party IdentificationYes
Trunk Flash AllowedNo
Two B-Channel Transfer AllowedNo
Voice Mail
COV/ONS/E&M Voice Mail PortNo
ONS VMail-Delay Dial Tone Timer5


Offline sarond

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Re: Ring on internal phone before forwarding to external
« Reply #1 on: October 18, 2017, 10:00:20 AM »
How are you forwarding the call?

It sounds like you are using call forward always.

You would need to use Call Forward No Answer or Call Rerouting 1st Alt.
Then you would need to copy the existing COS to a new one (otherwise every ones phones will forward too quickly) and assign it to this particular user.
Then change the "Call Forward No Answer Timer" to the desired time before you want it to go external.

Offline julien

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Re: Ring on internal phone before forwarding to external
« Reply #2 on: October 18, 2017, 10:35:33 AM »
Right, I'm using Call Forward Always.

Online ralph

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Re: Ring on internal phone before forwarding to external
« Reply #3 on: October 18, 2017, 12:03:14 PM »
I would suspect that the better way to do this would be to use call twinning.
It begins to ring the desk and at the same time routes the call to the external destination.
Depending on where you send the call to and how long the call set up time (cell phones take longer that land lines) you may have a couple of rings at the desk before the call starts to ring the external number.

Ralph

Offline julien

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Re: Ring on internal phone before forwarding to external
« Reply #4 on: October 18, 2017, 02:03:20 PM »
I'm not familiar with Call Twinning on Mitel 3300, will look into it.

For now, I just copied my COS 1 to an empty one, change the Call Forward No Answer Timer to 8 seconds, moved some phones to that COS and switched from Call Forward Always to No Answer Forward Ext.

This is a workaround and is not the best solution, but it works for now.

Thank you for your replies


 

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