Issue with Caller ID on 5312 IP's after upgrade to MvB 8.0 SP2

[Martin]

Hi,

We have recently upgraded one of our systems to MiVoice Business 8.0 SP2.

Since then, 5312's seem to refuse to display the caller ID, its just blank when there is an incoming call. I have tested with a 5320 and it displays the number correctly.

Ive been looking at the Class of Service options but its not clear what could be causing the issue as all of the settings have been carried across from the previous version.

All calls are coming over SIP. Display settings on CoS are set to the following:

 Display
  After Answer Display Time 
  Calling Name Display - Internal - ONS Yes
  Calling Number Display - Internal - ONS Yes
  Display ANI/DNIS/ISDN Calling/Called Number Yes
  Display ANI/ISDN Calling Number Only Yes
  Display Caller ID on multicall/keylines Yes
  Display Caller ID On Multicall/Keylines Timer 5
  Display Caller ID On Single Line Displays For Forwarded Calls No (tried changing this to yes but didnt make a difference)
  Display Dialed Digits during Outgoing Calls Yes
  Display DNIS/Called Number Before Digit Modification No
  Display DNIS on Key Label No
  Display Held Call ID on Transfer No
  Display Transfer Destination on Recall No
  Hot Desk External User - Display Internal Calling ID No
  Maintain Ringing Party During Recall No
  Non-Prime Public Network Identity No
  Originator's Display Update In Call Forwarding/Rerouting No
  Prefer Call Forwarding/Rerouting Information No
  Prefer Name for Call Information No
  Suppress Delivery of Caller ID Display between Sets No
  Suppress Delivery of Caller ID Display between Sets - Override No
  Suppress Display Of Account Code Numbers No
  Suppress Redial Display No


Any help or advice would be greatly appreciated!

Cheers
Martin

[august]

Did you reset the phone so he can upload the new firmware?

[Martin]

Yes the phone has already been reset, no change though

[x-man]

Display ANI/DNIS/ISDN Calling/Called Number Yes
  Display ANI/ISDN Calling Number Only Yes

I just wonder if there is a conflict here?

[Martin]

Thanks for your reply x-man

We found it was an issue with alpha tagging in system options. Not sure if this is a bug in MvB 8.0 SP2 at the moment.

[Martin]

Just as a bit of an update, this has been confirmed as an issue affecting MvB 8.0 SP2.

Update:
"In the meantime, if this is causing a big problem to the users they can see the CLI when the phone is ringing by pressing the superkey, then the prime line key"